SHIPPING & DELIVERY

FREE SHIPPING, FLAT RATE, & INTERNATIONAL ORDERS

FREE SHIPPING ON ORDERS OVER $75

Free shipping is valid for qualifying orders of $75 or more before taxes and after applicable discounts. Qualifying U.S. orders that ship free will be sent via economy shipping unless an expedited shipping option is chosen for an additional cost. This promotion is not applicable towards international orders, textile orders (sherpa throws, pillows & totes) previous purchases, gift cards, or pick-up orders. Cannot be redeemed for cash. Terms of offer are subject to change.

HOLIDAY SHIPPING

If you are buying gifts for Christmas, Hanukkah, Kwanza or any other winter celebration, please note that we recommend you place your order by the dates below for delivery to occur on or before December 25th, 2018.

DOMESTIC HOLIDAY SHIPPING (48 CONTIGUOUS STATES)
SHIPPING OPTION PLACE ORDER BY DELIVERY ESTIMATE AFTER PRODUCTION
Economy December 5th 10-13 Business Days
Standard December 13th 6-7 Business Days
Expedited December 16th 4-6 Business Days
Overnight December 19th 3 Business Days
FLAT RATE SHIPPING

We have multiple shipping options for your convenience. View the charts below for shipping options, costs, and total delivery times. Due to the personalized and customized nature of our products, production includes 3-5 business days of us hand-crafting your products in addition to shipping times. Keep in mind that these shipping windows start once your items have gone through our production process and are ready to ship.

48 CONTIGUOUS STATES
SHIPPING OPTION COST DELIVERY TIME AFTER PRODUCTION
Economy $6.95 5-7 Business Days
Standard $9.95 3-5 Business Days
Expedited $15.95 2-3 Business Days
Overnight $24.95 Next Business Day Afternoon
ALASKA & HAWAII
SHIPPING OPTION COST DELIVERY TIME AFTER PRODUCTION
Standard $14.95 8-12 Business Days
Expedited $19.95 5-8 Business Days
INTERNATIONAL
SHIPPING OPTION COST DELIVERY TIME AFTER PRODUCTION
International Economy $19.95 8-12 Business Days
Canada $12.95 5-10 Business Days

Please be aware that tariffs and taxes are not implemented by our company, but by federal government policies that are beyond our control. Our international shipping charges do not include any applicable import taxes, customs duties, or fees that are due upon entry into the destination country. All duties, fees, and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient’s country, excluding Canada. Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information. Also, due to local laws and regulations, we cannot ship to Brazil, Greece, Lebanon, Russia or Turkey. Please note that free shipping is only valid in the 48 contiguous states & excludes international, APO, Hawaii and Alaska orders.

SPECIALTY LOCATIONS

MILITARY POST OFFICES

We love our troops! Enjoy complimentary free shipping for packages delivered through military post offices (APO, FPO, DPO).

P.O. BOXES

Yes, we ship to P.O. boxes! Please select economy as your shipping method.

STILL HAVE QUESTIONS?

Still unsure about our shipping policies or have a specific question regarding an order? Please visit our Contact Us page to reach out to our customer support team. We’re happy to help!

WHEN WILL MY ORDER SHIP?

You can see the status of your order at any time by logging into your account here. Please keep in mind that the “ship by/promise date” is our best guesstimate as to when your package will ship, but many factors could alter your ship date. If you are notified via e-mail of your shipment after 5PM central time, your order may not ship until the next business day.

HOW CAN I TRACK MY ORDER?

To track your package, log in to your account to view your order history. Click the “view” button on your order number to view your order status. If your package has shipped, a tracking number will be provided to you.

CAN I CHANGE MY DELIVERY ADDRESS?

If you just placed your order, please e-mail us with your order number and request the delivery address update. Once your order status is “In Process”, we have a tiny window in which we can make the change. Please keep in mind that once an order has been placed and is in process, there is a small chance we may not be able to update the delivery address. Thank you for understanding!